HOTEL FAQs
GENERAL INFORMATION
Check-in: 2:00 pm. Check-out: 12:00 noon
Requests for early check-in and late check-out are subject to availability and
corresponding changes.
Novotel Suites Manila at Acqua is a 100% smoke-free property. There are designated smoking areas within Acqua Residences located near The Pebble and Niagara Tower.
Yes! We at Novotel Suites Manila at Acqua deem our property to be one of the most pet-friendly hotels in the Metro. We collect a one-time per-stay (per booked room) Pet Fee of Php 2,500 nett. Learn more about our Pet FAQs in this link.
2 children under the age of 16 can stay with their parents for free (sharing bed with the parents). Extra bed set up is available upon request, subject to availability, and are subject to corresponding charges. For daily buffet breakfast, it will depend on the inclusions of the confirmed room reservation, if the room is booked with Buffet Breakfast, 2 children (aged 16 years old and below) are free of charge.
Novotel Suites Manila at Acqua is located between Mandaluyong and Makati Cities only separated by the historic Pasig River. Novotel Suites Manila is the first and only international hotel situated on the banks of Pasig River, creating a breathtaking view of nature and the metro at the same time. See the Google Maps link here.
Early check-in requests are subject to hotel availability and additional charges applies.
Late Check-out Fees are as follows:
12:00 pm to 5:00 pm: Php 2,500
5:00 pm and later: Full-day Rate
*Subject to availability. You may inquire at the Front Desk at least a day before your original check-out date.
During the Check-in Procedure, it is required to present a valid government identification card with photos which may include, but not limited to the following: Passport, Driver’s License, Employment ID, or any other valid government-issued ID.
To know more about our Data Protection Program you may visit https://all.accor.com/a/en/information/data-protection.html
Our Standard Rooms can accommodate 2 adults and 2 children (16 years old below, sharing a bed with the main guest). For Deluxe Suite, Superior Suite, and Premier Suite, 4 adults can occupy the room, however, the 2 additional adults are subject to additional fees.
Our Extra Person Fee, inclusive of extra bed and buffet breakfast: Php 1,850 nett
Extra Person Fee with extra bed and amenities: Php 1,500 nett
HOTEL SERVICES
High Speed Wi-Fi Access is complimentary for all guests.
Yes, Novotel Suites Manila at Acqua has a fully equipped Fitness Centre (In-Balance Gym) located on the 21st floor available 24/7.
Yes, Novotel Suites Manila at Acqua has an outdoor pool located on the 6th floor open from 6:00 am- 10:00 pm.
Yes, Novotel Suites Manila at Acqua has a business center at the 21st floor. For printing, scanning, and photocopying services, please approach the Front Desk for assistance. Services are subject to applicable fees.
Yes, Novotel Suites Manila at Acqua has Hulo and Coronado Meeting Rooms. Learn
more about our Meeting Rooms and event venues on this link.
We have a parking space located on the 2nd to 3rd floor of the property. Checked-in guests are entitled to a Complimentary Parking Space at first-come-first-serve basis, subject to availability, and with a policy of 1 car per room booked policy.
Yes, Novotel Suites Manila at Acqua offers Airport Shuttle Service. Prices start at Php 2,000 nett per way. A 48-hour reservation prior arrival or departure is required. Please contact our reservations department for the rate via Tel: +63 2 8888 6686 or email: H9607@accor.com
ROOMS & EQUIPMENT
Yes, Novotel Suites Manila at Acqua offers room service.
Yes, Novotel Suites Manila at Acqua offers Room Service from 6:00 AM to 10:30 PM
Yes, Novotel Suites Manila at Acqua has connecting rooms and are subject to availability. You may contact our Reservations Department for your requests via Tel: +63 2 8888 6686 or email: H9607@accor.com
Yes, Novotel Suites Manila at Acqua has PWD accessible rooms. You may contact our Reservations Department for your requests. via Tel: +63 2 8888 6686 or email: H9607@accor.com
ROOM RESERVATION AND PAYMENT OPTIONS
Children aged below 18 years are not allowed to check in without their parents or legal guardian(s).
Valid credit cards are required upon check in for incidentals. Debit cards are for full payment transaction purposes only.
Yes, always check the hotel’s cancellation policy before booking a rate. Room cancellation is subject to the room rate booked at the time of room reservation. Cancellation Policy varies.
All major credit cards are accepted. Credit cards or cash deposit are accepted upon check-in to guarantee the incidental charges and security deposit.
Please get in touch with our Front Office Department at – Tel: +63 2 8888 6686 or email us via H9607@accor.com