HOTEL FAQs
GENERAL INFORMATION
Check-in: 2pm. Check-out: 12pm
Novotel Suites Manila at Acqua is a 100% smoke-free property. There are designated smoking areas within Acqua Residences located near The Pebble and Niagara Building.
Yes! We at Novotel Suites Manila at Acqua deem our property to be one of the most pet-friendly hotel in the Metro. We have a one-time per-stay (per-room) pet fee of Php 2,500. Learn more about our Pet FAQs at this link.
2 children under the age of 16 can stay with their parents for free. Breakfast depends on if the room is booked with breakfast or not. Extra bed requests are subject to charge.
Novotel Suites Manila at Acqua is located in between Mandaluyong and Makati Cities only separated by the historic Pasig River. See the Google Maps link here.
Early Departure fee depends on booking terms and conditions.
Late check-out fees are as follows:
12:00 pm to 5:00 pm: Subject to availalbility and Php 2,500
5:00 pm and later: Full day rate
Upon check-in, it is required to present any of the following identification documents: Passport, Driver’s License, Employment ID or any other valid government issued ID is preferred.
Our standard room occupancy can accommodate 2 adults and 2 children (16 years old below) but higher room types such as Deluxe, Superior and Premier suites can accommodate up to 4 adults but subject to additional fees.
Our extra person fee is priced at Php 1,850 nett inclusive of extra bed and breakfast.
HOTEL SERVICES
Wi-Fi is complimentary for all guests.
Yes, Novotel Suites Manila at Acqua has a fully equipped fitness centre (In-Balance Gym) located on the 21st floor operating 24 hours a day.
Yes, Novotel Suites Manila at Acqua has an outdoor pool located on the 6th floor open from 6:00 am- 10:00 pm.
Yes, Novotel Suites Manila at Acqua has a business center at the 21st floor. For printing, scanning and photocopying services, please approach the reception for assistance. Subject to applicable fees.
Yes, Novotel Suites Manila at Acqua have Hulo and Coronado meeting rooms. Learn more about our meeting rooms and event venues at https://novotelsuitesmanila.com/meetings-and-events/
We have a parking space located on the 2nd to 3rd floor. Checked in guest has a complimentary parking space subject to availability and first come first serve basis.
Yes, Novotel Suites Manila offers Airport Shuttle Service, a 48-hour reservation prior arrival or departure is required. Please contact our reservations department for the rate via Tel: +63 2 8888 6686 or email: H9607@accor.com
ROOMS & EQUIPMENT
Yes, Novotel Suites Manila at Acqua offers connecting rooms, subject to availability.
Yes, Novotel Suites Manila at Acqua offers accessible or PWD rooms.
RESERVATION AND PAYMENT
The minimum age is 18 years old.
Valid credit cards are required upon check in for incidentals. Debit cards are for full payment transaction purposes only.
Yes, always check the hotel’s cancellation policy before booking a rate. Room cancellation is subject to rate booked at time of reservation and cancellation policy varies by rate.
All major credit cards are accepted. Credit cards or cash deposit are accepted upon check-in for incidentals.
Please get in touch with our front desk – Tel: +63 2 8888 6686 or email us via H9607@accor.com